Customer Success Advisor


Location:
Coralville, IA
Type:
Full Time
Department:
Customer Service
Min. Experience:
Entry Level

Job Purpose:

The Customer Success Advisor at Higher Learning Technologies, Inc. is expected to set the bar high in the industry standard of customer support. This position will require someone to efficiently respond to user issues across multiple platforms with exceptional communication skills and have a passion for helping others. This includes but is not limited to emails, social media, phone calls, and live chat.

This position will require a very strong team player to effectively communicate with the Director of Customer Success, Software Team, Community Managers and Subject Matter Experts.  

This ideal candidate will possess a strong history of customer relations experience and have the ability to use critical thinking to decipher the needs of our users in a professional and timely manner.

Primary Areas of Accountability:

  • Respond to high volume of daily interactions on emails,  phone calls and live chats.
  • Support Community Managers by responding to Social Media accounts during off hours; Including but not limited to Facebook, Twitter, Pinterest, and Instagram
  • Work closely with Success Team and Senior Manager, Customer Experience
  • Maintain a strong understanding of HLT products and understand the most effective solution to current issues
  • Meet all agreed upon turnaround times for responses

Required Knowledge, Skills, and Abilities:

  • Passion for helping others achieve success
  • Exceptional written and verbal communication skills
  • Emotionally intelligent
  • Ability to manage multiple lines of communication in an effective and compassionate manner
  • Self-motivated and self-directed
  • Enthusiasm for personal growth  
  • Team player. Good sense of humor, always a plus
  • Social media experience required
  • Education + Experience
  • Bachelor’s Degree preferred; Associate’s degree will be considered
  • 2-5 years customer service experience
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